1. Data Controller
Rental Connect Solutions Tmi (hereinafter, "RCS Check-in", "we" or "the company") is responsible for processing your personal data.
2. Data We Collect
We collect the following types of data:
- Registration data: name, email, phone, encrypted password
- Billing data: address, tax information (for businesses)
- Usage data: managed apartments, messages sent, settings
- Guest data: information your guests provide during check-in (name, document, signature)
- Technical data: IP address, browser type, session cookies
3. Purpose of Processing
We use your data to:
- Provide you with the WhatsApp check-in automation service
- Manage your account and subscription
- Process payments through Stripe
- Send you service-related communications
- Improve our services and user experience
- Comply with legal obligations
4. Legal Basis
The processing of your data is based on:
- Contract performance: to provide you with the contracted service
- Consent: for marketing communications (you can withdraw it at any time)
- Legitimate interest: to improve our services and prevent fraud
- Legal obligation: to comply with tax and legal requirements
5. Data Sharing
We only share data with:
- Stripe: payment processing (PCI DSS certified)
- Twilio: WhatsApp message delivery
- Beds24: booking synchronization (if you connect it)
- Cloudinary: image storage
- Render: server hosting (EU/US)
We do not sell or share your data with third parties for advertising purposes.
6. International Transfers
Some of our providers operate outside the European Economic Area. In these cases, we ensure adequate safeguards such as Standard Contractual Clauses approved by the European Commission.
7. Data Retention
- Account data: while your account is active + 5 years (tax obligation)
- Guest data: according to the retention settings you choose (minimum required by local law)
- Billing data: 10 years (legal obligation)
- Technical logs: 12 months
8. Your Rights (GDPR)
You have the right to:
- Access: request a copy of your data
- Rectification: correct inaccurate data
- Erasure: delete your data ("right to be forgotten")
- Portability: receive your data in a structured format
- Objection: object to certain processing
- Restriction: restrict the processing of your data
To exercise these rights, contact us at suport@rcscheckin.com. We will respond within 30 days.
9. Security
We implement technical and organizational measures to protect your data:
- SSL/TLS encryption for all communications
- Passwords encrypted with secure algorithms (bcrypt)
- Restricted access to personal data
- Regular backups
- Continuous security monitoring
10. Cookies
We use essential cookies to:
- Keep you logged in
- Remember your language preferences
- Ensure your account security
We do not use advertising or third-party tracking cookies.
11. Changes to this Policy
We may update this policy occasionally. We will notify you of significant changes by email or through a notice on the platform.
12. Contact and Complaints
If you have questions about this policy or want to file a complaint: